Frequently Asked Questions
Everything you need to know about your Rosso Brunello experience.
How do I determine the correct shoe size?
We provide a comprehensive size guide on each product page. Since Rosso Brunello uses international sizing standards, we recommend measuring your foot length in centimeters and comparing it to our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unworn items in their original packaging. You can initiate a return through our online portal or visit any of our flagship stores for an immediate exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for regional locations. You will receive a tracking number via email as soon as your order is dispatched.
Does Rosso Brunello offer a warranty on leather products?
Yes, all our handcrafted leather goods come with a 6-month warranty against manufacturing defects. This does not cover natural wear and tear or damage caused by improper maintenance.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI, net banking, and offer Cash on Delivery (COD) services for most pin codes.
How should I care for my Rosso Brunello shoes?
To maintain the premium quality of our leather, we recommend using a soft brush to remove surface dirt and applying a high-quality leather conditioner every few weeks. Avoid direct exposure to water and heat.